Privacy Policy

Joy Strength Studio Ltd

Effective date: March 2026

Joy Strength Studio Ltd (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your personal data when you use our website or services.

This policy applies to the website www.joystrengthstudio.co.uk and any services provided by Joy Strength Studio Ltd.

1. Who We Are

Joy Strength Studio Ltd is the data controller responsible for your personal data.

Registered company number: 16878106
Registered address: 121 Swaby Road, London, SW18 3PH
Email: hello@joystrengthstudio.co.uk

If you have any questions about this policy or how we handle your data, please contact us using the email above.

2. What Data We Collect

We may collect the following types of personal data:

Identity information

  • Name

  • Date of birth

Contact information

  • Email address

  • Telephone number

  • Address (if provided)

Account and booking information

  • Class or session bookings

  • Attendance records

  • Membership details

Health and safety information

  • Emergency contact details

  • Relevant health or medical information you choose to share with us to help us deliver safe training sessions

Payment information

  • Payment details and transaction history (processed securely through third-party payment providers)

Technical information

  • IP address

  • Website usage data

  • Cookie data

We only collect the information necessary to provide our services safely and effectively.

3. How We Collect Your Data

We collect data in several ways:

Information you provide directly

  • When you contact us

  • When you sign up for membership or classes

  • When you complete forms on our website

  • When you subscribe to emails or newsletters

Automatically collected information
When you use our website we may collect technical information such as:

  • IP address

  • browser type

  • pages visited

  • date and time of visits

This helps us improve the performance and usability of the website.

4. How We Use Your Data

We may use your personal data to:

  • manage memberships and bookings

  • deliver personal training and group sessions

  • maintain health and safety during sessions

  • communicate with you about bookings or services

  • process payments

  • send important service updates

  • improve our website and services

  • send marketing communications if you have opted in

We only process your data where we have a lawful basis, including:

  • performing a contract with you

  • legitimate business interests

  • complying with legal obligations

  • your consent (for marketing communications)

You can withdraw consent to marketing at any time.

5. Marketing Communications

If you choose to receive marketing communications from us, we may send you updates about:

  • new classes or services

  • studio news

  • special events or promotions

You can unsubscribe at any time by:

  • clicking the unsubscribe link in emails, or

  • contacting us at hello@joystrengthstudio.co.uk

6. Sharing Your Data

We do not sell your personal data.

We may share your data with trusted third-party service providers who help us operate our business. These may include:

  • booking and membership management platforms

  • payment processors

  • email marketing providers

  • website hosting providers

  • analytics services

These providers only process your data on our instructions and must keep it secure.

7. Keeping Your Data Secure

We take appropriate technical and organisational measures to protect your data, including:

  • secure systems and servers

  • password-protected accounts

  • limiting access to authorised personnel only

If you believe your data has been compromised, please contact us immediately.

8. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes outlined in this policy, including:

  • maintaining membership records

  • complying with legal and tax obligations

  • resolving disputes

When data is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Under UK data protection law, you have the right to:

  • access the personal data we hold about you

  • request correction of inaccurate data

  • request deletion of your data

  • restrict how your data is used

  • object to certain types of processing

  • request transfer of your data to another provider

To exercise any of these rights, please contact:

hello@joystrengthstudio.co.uk

If you are not satisfied with how we handle your data, you can also contact the Information Commissioner’s Office (ICO):
https://ico.org.uk

10. Cookies

Cookies are small files placed on your device when you visit our website.

We may use cookies to:

  • ensure the website functions properly

  • understand how visitors use the website

  • improve user experience

You can disable cookies through your browser settings, although some parts of the website may not function correctly.

11. Links to Other Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites.

We encourage you to read their privacy policies before submitting personal data.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website and the effective date will be updated accordingly.

If you have any questions about this policy, please contact:

Joy Strength Studio Ltd
hello@joystrengthstudio.co.uk