Membership Terms & Conditions
These Terms & Conditions apply to all services provided by Joy Strength Studio, including Small Group Personal Training, Personal Training, courses and youth programmes.
These Terms & Conditions form a legally binding agreement between you (“the Member”) and Joy Strength Studio (“Joy”, “we”, “us”). By joining Joy, you agree to comply with these terms.
Membership
Minimum Membership Term
Memberships at Joy Strength Studio are subject to a minimum initial commitment of three months from the membership start date.
During the initial three-month period, memberships cannot be cancelled or downgraded except in exceptional circumstances and at the discretion of Joy Strength Studio.
After the initial three-month period, memberships continue on a rolling monthly basis.
To cancel your membership, you must provide at least 14 days' written notice before your next billing date. Where less than 14 days' notice is given, the next scheduled membership payment will be taken and the cancellation will take effect from the following billing date.
Joy Strength Studio may consider requests for early cancellation in cases of injury, illness, pregnancy, relocation or other exceptional circumstances. Supporting information may be requested where appropriate.
Memberships are personal and non-transferable.
Changing Your Membership
We understand that how often you're able to train may change over time.
Upgrades to a higher membership level can be requested at any time. We will confirm when your new membership level and fee will take effect. Where possible, we may arrange an immediate upgrade or additional sessions can be purchased separately.
Downgrades are not permitted during the initial three-month minimum term unless agreed by Joy Strength Studio in exceptional circumstances.
After the initial three-month period, you may downgrade your membership by giving at least 14 days' written notice before your next billing date. Where less than 14 days' notice is given, your existing membership will renew for the following month and the downgrade will take effect from the subsequent billing date.
Membership changes take effect from an agreed billing date and cannot normally be applied retrospectively.
Any unused sessions or credits remain subject to their original expiry date and cannot be exchanged for cash, transferred to another member or used to offset future membership fees.
Membership Fees
Membership fees are payable monthly in advance using the payment method registered to your account.
Your membership fee and monthly session allowance will depend on the membership level you have selected.
We may change membership prices from time to time. Where a change affects your existing membership fee, we will give you reasonable notice before the new price takes effect.
If a membership payment fails or remains outstanding, access to bookings and sessions may be temporarily suspended until the outstanding balance has been settled.
Members are responsible for keeping their payment details, contact information and relevant health information up to date.
Membership Freeze
Members may request to freeze their membership for up to two weeks per calendar year.
Freeze requests must be submitted at least 14 days in advance, must be taken in full-week blocks and are subject to approval. Freezes cannot be applied retrospectively.
During an approved freeze period, membership access and credits will be paused in accordance with Joy's current freeze arrangements.
Additional or extended freezes may be considered at the discretion of Joy Strength Studio in cases of injury, illness, pregnancy or other exceptional circumstances.
Membership freezes are intended for periods when you are temporarily unable to train and cannot be used retrospectively to compensate for unused sessions or as an alternative to changing, downgrading or cancelling your membership.
Booking & Attendance
Booking Sessions
All sessions must be booked in advance through the studio booking system.
Joy Strength Studio reserves the right to refuse or cancel bookings where necessary for operational or safety reasons.
Joy Strength Studio operates a digital booking system for session scheduling and account management.
While every effort is made to ensure the system operates reliably, Joy Strength Studio cannot guarantee uninterrupted availability of the booking platform.
Members are responsible for managing their bookings and cancellations within the stated timeframes.
Cancellations
Members may cancel or reschedule Small Group Personal Training sessions and classes up to 12 hours before the scheduled start time.
1-to-1 Personal Training sessions and crèche bookings must be cancelled or rescheduled at least 24 hours before the scheduled start time.
Cancellations made after these timeframes will be treated as late cancellations and the session will be forfeited.
Failure to attend a booked session without cancelling will be treated as a no-show and will incur a £10 fine.
Members who accumulate three late cancellations within a calendar month will incur a £10 late cancellation fee.
Late Arrivals
Please arrive in time for the scheduled start of your session. We understand that occasional delays happen, and members arriving within the first 10 minutes may join the session where the coach considers it safe and practical to do so.
For SGPT, members arriving more than 10 minutes after the scheduled start time will not be able to join the session. By this point, the warm-up, movement preparation and key coaching instructions will usually have taken place. Joining later can compromise both your own safety and the quality of the session for the rest of the group.
For other coached sessions, the coach may refuse participation where a member has missed essential warm-up or instruction, even if they arrive within the first 10 minutes.
All sessions will finish at the scheduled time regardless of arrival time. Late arrivals outside the permitted window will be treated as a missed session and the credit will not normally be returned.
The coach on duty has final discretion regarding whether it is safe and appropriate for a late-arriving member to participate.
Health & Safety
Health and Medical Conditions
All members must complete a health questionnaire before participating in training.
Members are responsible for informing the coach of:
injuries
medical conditions
pregnancy
changes in health
Participation in exercise is voluntary and undertaken at the member’s own risk.
Joy Strength Studio may advise members to seek medical clearance before participating where appropriate.
Illness
Members should not attend sessions if they are experiencing symptoms of illness that may be contagious.
Joy Strength Studio reserves the right to refuse participation where a member appears unwell in order to protect the wellbeing of staff and other members.
Coaching and Safety
Members agree to follow all coaching instructions during sessions.
Equipment must be used only as instructed.
Joy Strength Studio reserves the right to stop a participant from continuing an exercise if it is considered unsafe.
Members must report any injury, pain or discomfort immediately.
Power & Restore Sessions
Power and Restore sessions are included with all Joy memberships to complement your Small Group Personal Training. They are separate from your monthly SGPT session allowance.
Members may book up to 4 Power and/or Restore sessions per billing month. Unused Power and Restore sessions do not roll over to the following month and cannot be exchanged for SGPT sessions, cash or credit against membership fees.
Members who would like to attend more than 4 Power and/or Restore sessions in a month may book additional sessions at £20 per session, subject to availability. Additional sessions will be charged to your next membership payment.
Our standard booking, cancellation, late arrival and no-show terms apply to all Power and Restore sessions.
Joy Strength Studio may change the timetable, frequency or availability of Power and Restore sessions from time to time. We will give reasonable notice of any significant changes. Changes to Power and Restore sessions do not affect your membership fee.
Open Gym
Open Gym is an unsupervised training session and is intended for members who have sufficient experience and confidence to train independently and use the studio equipment safely.
Before attending Open Gym for the first time, members must have completed a minimum of 6 coached SGPT sessions at Joy, unless a Joy coach has confirmed that they are sufficiently experienced to use Open Gym sooner. We reserve the right to ask a member to complete additional coached sessions before using Open Gym if we feel this would be appropriate for their safety.
During Open Gym, there is no dedicated coach supervising your training. Members are responsible for selecting exercises, loads and equipment that are appropriate for their own ability and experience, and should only perform exercises and use equipment that they are confident they can use safely and correctly.
Members must follow all studio safety guidance and equipment instructions, use appropriate safety equipment (including safeties on racks where applicable), and return equipment to its designated place after use.
If you are unsure how to perform an exercise, set up or use a piece of equipment, or whether something is appropriate for you, please do not attempt it during Open Gym. Speak to a Joy coach and we will be happy to help you during a coached session.
Participation in Open Gym is at the member’s own risk, subject always to Joy Strength Studio’s responsibilities under applicable law. Members must immediately stop exercising and seek assistance if they experience pain, dizziness, unusual shortness of breath or otherwise feel unwell.
Joy Strength Studio reserves the right to withdraw or suspend Open Gym access where we reasonably believe that a member is using equipment unsafely, disregarding studio rules, or does not yet have sufficient experience to train independently.
Studio Conduct
Studio Etiquette
Members are expected to:
treat staff and other members with respect
follow studio guidelines
use equipment responsibly
return equipment to its designated place
Joy Strength Studio operates as a supportive and inclusive environment.
Behaviour that is disruptive, unsafe or disrespectful may result in removal from sessions or termination of membership.
Right to Refuse Participation
Joy Strength Studio reserves the right to refuse participation in any session where a member’s behaviour, health condition or level of impairment (including intoxication) may pose a risk to themselves, staff or other members.
Youth Classes (Strong Girls)
Participants under 18 must have a parent or guardian complete consent forms before attending.
Parents or guardians must inform the studio of relevant health information.
All youth sessions are supervised by a qualified coach.
Crèche Use
Crèche use
Joy Strength Studio runs a crèche during selected training sessions to support members with young children. Use of the crèche is subject to the following conditions.
Eligibility
The crèche is available only to children of Joy members and Strong Mums participants who are attending a scheduled session at Joy Strength Studio. Children must be aged 0–5 years.
Prices and plans
Crèche prices are per child. Please book a separate place for each child.
Crèche sessions can be bought as single sessions or as a monthly plan (Crèche 4: 4 sessions a month; Crèche 8: 8 sessions a month).
Where two children from the same family attend, the second child can join a monthly crèche plan at half price, as long as the first child is on a full-price monthly plan. Please contact us to buy a sibling plan. The sibling discount doesn’t apply to single crèche sessions. If the first child’s plan is cancelled, the sibling plan will move to the full price.
Monthly plans renew on the 1st of each month. If you join part-way through a month, your first month’s price and sessions are pro rata. Sessions must be used within the calendar month they’re issued for. Unused sessions don’t roll over and aren’t refundable.
Monthly plans can be cancelled with two weeks’ notice, in line with Joy memberships.
Booking and cancellation
Crèche places must be booked in advance on Momence, alongside a training session, and are subject to availability.
So that we can arrange staffing, bookings must be made by 12pm the day before the session.
Bookings can be cancelled up to 12pm the day before the session. Cancellations after this time, or not attending, will result in the crèche session being used. If your child becomes unwell after the cut-off, we may return the session to your account at our discretion.
Each nanny cares for a maximum of three children. Places are limited and allocated on a first-come, first-served basis.
Crèche sessions run only when there are bookings. If we have to cancel a crèche session, we’ll let you know as soon as possible and return the session to your account.
If a crèche session is full, you can join the waiting list on Momence. Where demand allows and a nanny is available, we may add extra places. A place on the waiting list doesn’t guarantee a crèche place, and you’ll only be charged if your child is booked into the session.
Parent responsibility
Parents or guardians must stay on the premises at all times while their child is in the crèche. You can leave your session to feed or settle your child at any time. Please make sure you can be contacted during your session, and collect your child promptly when your session ends.
Health and wellbeing
Please tell us or the crèche staff about:
any medical conditions
allergies
any additional care needs
Children who are unwell should not attend the crèche. Joy Strength Studio may refuse a child entry to the crèche if they appear unwell.
Food and nappies
For the safety of all children, snacks containing common allergens (including nuts, peanuts, sesame, dairy, eggs and shellfish) aren’t allowed in the crèche. Your child’s own milk or formula is fine. If you’re unsure whether a food is suitable, please don’t bring it. We may remove any food we consider unsafe.
Parents and carers are responsible for making sure any food brought into the crèche follows this policy.
Our nannies don’t change nappies. If your child needs changing, we’ll come and get you.
Personal items
Joy Strength Studio isn’t responsible for personal items brought into the crèche.
Behaviour and safety
The safety and wellbeing of all children is our priority. If a child becomes distressed or unwell during a session, we may ask you to come and attend to them.
External providers
Where the crèche is run by an external childcare provider, that provider may operate under its own policies, procedures and insurance. Joy Strength Studio isn’t responsible for the operational management of external childcare providers.
Liability
We take all reasonable care to provide a safe environment, but Joy Strength Studio can’t accept responsibility for accidents or injuries in the crèche except where caused by our negligence.
Liability
Personal Belongings
Members are responsible for their own belongings while at the studio.
Joy Strength Studio accepts no responsibility for loss, theft or damage to personal property.
Exercise Risk
Participation in exercise carries inherent risks.
Joy Strength Studio shall not be liable for injury, loss or damage sustained during participation except where caused by negligence.
Operational Policies
Studio Closure
Joy Strength Studio may occasionally close due to public holidays, maintenance or circumstances beyond our control.
Short-term closures will not normally result in membership fee adjustments.
Coaching Staff
Joy Strength Studio may occasionally substitute coaches due to illness or operational requirements.
Photography and Media
From time to time photographs or video may be taken during sessions for promotional purposes.
Members who do not wish to appear should inform the studio.
CCTV.
We operate CCTV inside and outside the studio for safety and crime prevention. Cameras record video only (no sound) and never cover changing rooms, toilets or showers. Footage is kept for up to 30 days unless it is needed for an incident, and is shared only with the police, our insurers or where the law requires. Full details, including how to request footage of yourself, are in our Privacy Policy at joystrengthstudio.co.uk/privacypolicy.
Legal
Changes to Terms
These terms may be updated from time to time.
The most current version will always be available via the studio website or booking system.
These terms are governed by the laws of England and Wales.
Contact
Joy Strength Studio
hello@joystrengthstudio.co.uk