JOY STRENGTH STUDIO
Membership Terms & Conditions
These Terms & Conditions apply to all services provided by Joy Strength Studio, including Small Group Personal Training, Personal Training, courses and youth programmes.
These Terms & Conditions form a legally binding agreement between you (“the Member”) and Joy Strength Studio (“Joy”, “we”, “us”). By joining Joy, you agree to comply with these terms.
1. Membership
Minimum Membership Term
Memberships at Joy Strength Studio are subject to a minimum initial commitment of three months from the start date of the membership.
During this initial period, memberships cannot be cancelled except in exceptional circumstances at the discretion of Joy Strength Studio.
After the initial three-month period, memberships will continue on a rolling monthly basis and may be cancelled by providing 14 days’ written notice prior to the next billing date.
Joy Strength Studio reserves the right to consider early cancellation requests in cases of injury, illness, pregnancy, relocation or other exceptional circumstances, where appropriate evidence may be required.
Memberships are personal and non-transferable.
Membership Fees
Membership fees are payable monthly in advance by direct debit.
Failure to make payment may result in suspension of access to sessions until payment is resolved.
Failed or missed payments may result in suspension of booking privileges until the outstanding balance is settled.
Members must ensure their contact details and health information are kept up to date.
Membership Freeze
Members may request to freeze their membership for up to two weeks per calendar year.
Freeze requests must be submitted at least 7 days in advance and must be taken in full-week blocks.
Membership freezes cannot be applied retrospectively.
During a freeze period, the member’s billing date will be extended by the length of the freeze.
Additional freeze periods may be granted at the discretion of Joy Strength Studio in cases of injury, illness or pregnancy.
2. Booking & Attendance
Booking Sessions
All sessions must be booked in advance through the studio booking system.
Joy Strength Studio reserves the right to refuse or cancel bookings where necessary for operational or safety reasons.
Joy Strength Studio operates a digital booking system for session scheduling and account management.
While every effort is made to ensure the system operates reliably, Joy Strength Studio cannot guarantee uninterrupted availability of the booking platform.
Members are responsible for managing their bookings and cancellations within the stated timeframes.
Cancellations
Members may cancel or reschedule Small Group Personal Training sessions and classes up to 6 hours before the scheduled start time.
1-to-1 Personal Training sessions and crèche bookings must be cancelled or rescheduled at least 24 hours before the scheduled start time.
Cancellations made after these timeframes will be treated as late cancellations and the session will be forfeited.
Failure to attend a booked session without cancelling will be treated as a late cancellation.
Members who accumulate three late cancellations within a calendar month may incur a £10 late cancellation fee.
Late Arrivals
Members who arrive late may join the session where safe to do so, but the session will end at the scheduled time.
Where a member arrives significantly late, the coach may refuse participation if the warm-up or key instruction has been missed.
3. Health & Safety
Health and Medical Conditions
All members must complete a health questionnaire before participating in training.
Members are responsible for informing the coach of:
injuries
medical conditions
pregnancy
changes in health
Participation in exercise is voluntary and undertaken at the member’s own risk.
Joy Strength Studio may advise members to seek medical clearance before participating where appropriate.
Illness
Members should not attend sessions if they are experiencing symptoms of illness that may be contagious.
Joy Strength Studio reserves the right to refuse participation where a member appears unwell in order to protect the wellbeing of staff and other members.
Coaching and Safety
Members agree to follow all coaching instructions during sessions.
Equipment must be used only as instructed.
Joy Strength Studio reserves the right to stop a participant from continuing an exercise if it is considered unsafe.
Members must report any injury, pain or discomfort immediately.
4. Studio Conduct
Studio Etiquette
Members are expected to:
treat staff and other members with respect
follow studio guidelines
use equipment responsibly
return equipment to its designated place
Joy Strength Studio operates as a supportive and inclusive environment.
Behaviour that is disruptive, unsafe or disrespectful may result in removal from sessions or termination of membership.
Right to Refuse Participation
Joy Strength Studio reserves the right to refuse participation in any session where a member’s behaviour, health condition or level of impairment (including intoxication) may pose a risk to themselves, staff or other members.
5. Youth Classes (Strong Girls)
Participants under 18 must have a parent or guardian complete consent forms before attending.
Parents or guardians must inform the studio of relevant health information.
All youth sessions are supervised by a qualified coach.
6. Crèche Use
Joy Strength Studio may offer a crèche service during selected training sessions to support members with young children. Use of the crèche is subject to the following conditions:
Eligibility
The crèche is available only to children of members attending a scheduled session at Joy Strength Studio. Children must fall within the age range specified by the studio (0–5 years) to attend the crèche.
Crèche Booking and Cancellation Policy
Crèche spaces must be booked in advance alongside a training session and are subject to availability.
To allow appropriate staffing arrangements, crèche bookings must be made no later than 12:00pm on the Sunday prior to the week of the session. After this time, crèche spaces may not be available. Crèche bookings may be cancelled or rescheduled up to 24 hours before the scheduled start time.
Cancellations made after this time will result in the crèche session being forfeited.
Crèche spaces are limited and allocated on a first-come, first-served basis. Joy Strength Studio reserves the right to cancel a crèche session where minimum attendance numbers are not met, in which case affected members will be notified as soon as possible and the booking will be returned to their account.
Parent Responsibility
Parents or guardians must remain on the premises at all times while their child is attending the crèche. Parents must ensure they are contactable during their session and must collect their child promptly at the end of their training session.
Health and Wellbeing
Parents must inform the studio or childcare staff of:
any medical conditions
allergies
additional care needs
Children who are unwell should not attend the crèche. Joy Strength Studio reserves the right to refuse entry to the crèche if a child appears unwell.
Personal Items
Parents should provide any necessary items for their child, such as:
nappies
wipes
bottles or snacks (if permitted)
comfort items
Joy Strength Studio cannot guarantee responsibility for personal items brought into the crèche.
Behaviour and Safety
The safety and wellbeing of all children is a priority. If a child becomes distressed or unwell during a session, the parent may be contacted and asked to attend to their child.
External Providers
Where the crèche is operated by an external childcare provider, that provider may operate under its own policies, procedures and insurance arrangements. Joy Strength Studio is not responsible for the operational management of external childcare providers.
Liability
While all reasonable care will be taken to ensure a safe environment, Joy Strength Studio cannot accept responsibility for accidents or injuries occurring within the crèche except where caused by negligence.
Parents must collect their child promptly at the end of their session. Joy Strength Studio reserves the right to charge a late collection fee if children are not collected within 10 minutes of the session ending.
7. Liability
Personal Belongings
Members are responsible for their own belongings while at the studio.
Joy Strength Studio accepts no responsibility for loss, theft or damage to personal property.
Exercise Risk
Participation in exercise carries inherent risks.
Joy Strength Studio shall not be liable for injury, loss or damage sustained during participation except where caused by negligence.
8. Operational Policies
Studio Closure
Joy Strength Studio may occasionally close due to public holidays, maintenance or circumstances beyond our control.
Short-term closures will not normally result in membership fee adjustments.
Coaching Staff
Joy Strength Studio may occasionally substitute coaches due to illness or operational requirements.
Photography and Media
From time to time photographs or video may be taken during sessions for promotional purposes.
Members who do not wish to appear should inform the studio.
9. Legal
Changes to Terms
These terms may be updated from time to time.
The most current version will always be available via the studio website or booking system.
These terms are governed by the laws of England and Wales.
10. Contact
Joy Strength Studio
hello@joystrengthstudio.co.uk